Support

Write to support@trackmyce.io and a person will reply, usually within two business days. If something's broken, tell us your iOS version, your myCE version, and what you did just before it happened. A screenshot helps. Please leave out any patient information.

Records

How do I add a record?

Tap the + button. You can scan a paper certificate, choose a file or photo, or scan a class QR code from your instructor.

The scan got something wrong.

Open the record and tap Edit. Every field can be changed. Good light and holding the phone parallel to the page both help.

Are my hours and deadlines right?

Check them against your licensing body or employer, since requirements vary and change. You can edit a goal's target and deadline. If a built-in goal looks wrong, please tell us which one and your state.

Bundles

How do I make a renewal or job application packet?

In your library, select the records you need and build a bundle. Pick a cover template, then send it by email, AirDrop, or Files.

My state portal or employer rejected a bundle.

Check the date range and the cover template, and whether there's a file size limit. If you're still stuck, send us the state and the rejection message.

Your phone and your data

Can I move my records to a new iPhone?

Your records live on your iPhone. They move when you restore your new phone from a backup of the old one. You can also use Export my data to keep your own copy. Account sync is in the works.

How do I export everything?

Tap your avatar at the top right, then the gear icon, then Export my data.

How do I delete my account?

Follow the steps on this page. You don't need to contact us.

Signing in

I can't sign in.

Use the same option you signed up with, Apple or Google. With Apple, check that your phone is using the same Apple account. If that doesn't work, email us and include a screenshot of what you see.

Subscription

What does it cost?

You can save up to 5 records for free. myCE Unlimited is $1.99 a month. Instructor tools are free, but your own records count toward the limit like everyone else's. If your subscription ends, you can still view, edit, export, and delete everything.

How do I cancel?

Open your iPhone's Settings, tap your name, then Subscriptions. Deleting the app doesn't cancel it.

How do I get a refund?

Apple handles billing and refunds. You can ask at reportaproblem.apple.com.

I paid but I still see the limit.

Tap your avatar, then the gear icon, then Restore Purchase. Make sure you're using the Apple account you subscribed with.

Instructors

How do I run a class?

Turn on Instructor mode in Settings. Create your class and its sessions, scan each student's QR code, then close the class. Students scan your class code once to get their record.

A student's hours are wrong.

Before you close the class, you can set partial hours for that student. If the class is already closed, email us with the details.

Privacy and security

Read the privacy policy, or write to privacy@trackmyce.io. To report a security problem, write to security@trackmyce.io.